Refund & Return Policy – Prime Weight Clinic

At Prime Weight Clinic, your satisfaction and safety are our top priorities. We strive to provide high-quality, effective weight loss products that support your health goals. Please read our refund and return policy carefully to understand your options.

1. Eligibility for Refunds and Returns

  • Refunds or returns are only accepted for products purchased directly from Prime Weight Clinic or our official website.

  • Products must be unused, unopened, and in their original packaging.

  • Refunds or replacements are not available for opened or partially used products, due to safety and hygiene reasons.

  • Prescription weight loss medications are non-refundable once dispensed, in accordance with medical safety regulations.

2. How to Request a Return

If you believe your product qualifies for a return:

  1. Contact our customer support team at [insert contact email/phone] within 7 days of delivery.

  2. Provide your order number, product details, and reason for return.

  3. Our team will review your request and provide instructions for the return process.

3. Refund Processing

  • Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 7–10 business days.

  • Shipping costs for returning products are the responsibility of the customer, unless the return is due to an error on our part.

4. Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect product, please contact us immediately upon receipt.

  • We will arrange a replacement or full refund at no additional cost to you.

5. Cancellations

  • Orders can be canceled before shipping. Once a product has been shipped, the standard return policy applies.

6. Important Notes

  • Our products are health-focused supplements and medications, so safety is critical. For this reason, we cannot accept returns on opened or used items.

  • Please store all products as instructed and check expiration dates before use.

At Prime Weight Clinic, we are committed to ensuring your satisfaction while maintaining safety and quality standards.